Several years ago I bought a gift for my grandson. Each month he received a box that included a number of activities that featured a different country and its culture. I paid for six months, assuming it would end at the end of that time period. It did not. I was charged for the additional 6 months. I went through the same routine you write about here. Them I discovered they had a fb page. On one particular day, all comments were glowingly descriptive of the product, which was, in fact, impressive. However, they were ripping me off and I had no way of stopping the process. I decided to post my complaint on fb. Within a day, I got a call and was able to officially cancel the subscription.
That's exactly why we bank locally. One bad experience trying to buy a house in 1980, when no major bank would give me a small loan, but our small local bank said that they would take a chance on me... I've never banked with anyone else since.
I have had very good luck with TD bank. When my debit card has an unusual transaction they contact me! And issued a new card at the local branch once when the account had to be closed.
The same with insurance providers and specialty doctors… fixing their billing problems and hours on hold. We should keep track of our time and be added to their payroll. I’d love to give you the backstory. Americans have to keep logbooks and share their stories. These companies should not be permitted to ignore their incompetencies where honest consumers pay in time and money!
I totally understand the frustration,and have experienced it before. It is maddening when a person in the company will not help. However, I just had a great experience with GFNB where the local branch manager helped me with a similar issue and fixed it.
As soon as I realized I was getting no assistance from the bank, I would have gone to the branch and emptied my accounts. With financial institutions these days, if it happens once it will happen again
Will, so sorry that you had to experience that. I agree with Tim Reed, that exactly why I choose to use GFNB. I know if I had any issues, I walk into my Branch and deal with a reasonable person who will fix my issue.
It's extremely frustrating and it's going to get worse as AI takes over.
I have an entire notebook of my dealings with the Hyundai Corporation and Garvey. Took me months and finally reaching out to a company who had provided me with an extra warranty to prove my case. Endless phone calls explaining my situation over and over again and the hell of being on hold for literally hours within that time period.
Will I had same experience with Bank of America several years ago and now only use local banks. You might want to look into Berkshire Bank. It’s been a great experience dealing with real people.
That is a disgusting story. It is horrible that you were treated so poorly. We need to do business with local companies, as much as possible. It will help all of us keep more money locally, I hope!
Several years ago I bought a gift for my grandson. Each month he received a box that included a number of activities that featured a different country and its culture. I paid for six months, assuming it would end at the end of that time period. It did not. I was charged for the additional 6 months. I went through the same routine you write about here. Them I discovered they had a fb page. On one particular day, all comments were glowingly descriptive of the product, which was, in fact, impressive. However, they were ripping me off and I had no way of stopping the process. I decided to post my complaint on fb. Within a day, I got a call and was able to officially cancel the subscription.
That's exactly why we bank locally. One bad experience trying to buy a house in 1980, when no major bank would give me a small loan, but our small local bank said that they would take a chance on me... I've never banked with anyone else since.
I agree. That frustration is real and it’s going to show itself somewhere.
I have had very good luck with TD bank. When my debit card has an unusual transaction they contact me! And issued a new card at the local branch once when the account had to be closed.
Fraud being what it's turned into in the digital age. Now the Artificial Intelligence portion makes me scream quieter, less is more.
Fear, feeling a bit out of touch with the device I type on.
Trying to print from my phone to a wireless device the day before. A note that could have been written by hand.
An extra some of an hour wasted fidgeting trying to do what was simple.
Reaching out with gadgets seems to be a great way to
lessen the truly needed.
To talk to a stranger in a coffee shop and smile and say "good morning ".. polite chatter we need more of this.
Enjoy your day.
The same with insurance providers and specialty doctors… fixing their billing problems and hours on hold. We should keep track of our time and be added to their payroll. I’d love to give you the backstory. Americans have to keep logbooks and share their stories. These companies should not be permitted to ignore their incompetencies where honest consumers pay in time and money!
I totally understand the frustration,and have experienced it before. It is maddening when a person in the company will not help. However, I just had a great experience with GFNB where the local branch manager helped me with a similar issue and fixed it.
Does the BBB deal with any of this at all? Just wondering. No one should have to deal with that.
As soon as I realized I was getting no assistance from the bank, I would have gone to the branch and emptied my accounts. With financial institutions these days, if it happens once it will happen again
Will, so sorry that you had to experience that. I agree with Tim Reed, that exactly why I choose to use GFNB. I know if I had any issues, I walk into my Branch and deal with a reasonable person who will fix my issue.
It's extremely frustrating and it's going to get worse as AI takes over.
I have an entire notebook of my dealings with the Hyundai Corporation and Garvey. Took me months and finally reaching out to a company who had provided me with an extra warranty to prove my case. Endless phone calls explaining my situation over and over again and the hell of being on hold for literally hours within that time period.
No one cared.
Will I had same experience with Bank of America several years ago and now only use local banks. You might want to look into Berkshire Bank. It’s been a great experience dealing with real people.
That is a disgusting story. It is horrible that you were treated so poorly. We need to do business with local companies, as much as possible. It will help all of us keep more money locally, I hope!
When does your Howard Beale moment occur?
I was wondering if you elaborate more on the circumstances for the $200 loss. Perhaps it is happening to others and they are not aware.
I highly recommend Hudson River Credit Union.